Business leaders recognise that organisational resilience is critical to survival and success in times of uncertainty. Effective communication is essential to building organisational strength, especially during a crisis. Crisis communication is the process of disseminating in formation by an organisation to deal with a negative situation. Thus, knowing the excellent tips for communicating with team members during a crisis is crucial.
Communication is critical during a crisis – team members are reassured when leaders show urgency, transparency, and empathy. In addition, it encourages them to remain loyal to the company, adjust to changing conditions brought on by a crisis, and trust that their leaders will do what is suitable for everyone. Continue reading below to learn the excellent tips for communicating with team members during a crisis.
Promote Internal Communication
Make sure there are communication channels in your workplace, regardless of whether your workforce works remotely or in the office. In this way, you can ensure that team members don’t feel the crisis communication is one-sided. In addition, by doing so, you will be more accessible to your team.
In a crisis, time is of the essence. It is vital to communicate with team members during a crisis – the situation must be addressed immediately. There is no need to sugar-coat the truth or hide some details, as they will be eager to learn the whole truth. Your team members’ trust will be reinforced when you provide reliable information to strengthen their knowledge.
Provide Future Plans
Being transparent with team members is not enough as they want to know the next steps. Therefore, they need to see what the organisation is planning for the next six months to mitigate the effects of future crisis.
By providing an easy-to-use feedback platform for your team members, you can assess their sentiments and better understand their reactions. Additionally, it facilitates open and two-sided communication.
Many team members struggle with their mental health and become unproductive during these difficult times. Employee assistance programs will significantly reduce stress for those who need help dealing with these challenges.
Get In Touch
VeiraMal Consulting is an expert in providing HR-related services to businesses. So, getting in touch with us can help you achieve your team members’ expectations. You can view all of our services and packages here.
The information contained in this blog in general in nature. Therefore, if you are unsure how this applies to you, please contact us at VeiraMal Consulting. Our HR consultants would be happy to guide you through this.