Organisations, for years, have emphasised customer experience as an essential tool to gain a competitive advantage. However, creating an environment that drives growth in the workplace is still a challenge. Thus, the key to delivering a great customer experience is employee experience. Consequently, the organisation’s culture encourages employees to collaborate and be more productive.
A new holistic approach to achieving customer and employee experience through combining technology, operations, and culture is known as Workplace Experience (WX). The approach focuses on the entire workplace to enhance performance. In addition, the WX process combines technology and physical spaces to enhance the employees’ experience.
Technology and process, culture, and a well-optimised workforce are crucial elements for creating an environment that drives growth in the workplace.
Workplace Technology and Design
Organisations can design and deploy highly responsive, cost-efficient, and secure workplace platforms to augment team members’ intelligence. A positive workplace experience must promote collaboration and content sharing, whether you work in an office, remotely, or hybrid. By using tools such as Slack and Zoom, organisations can improve internal communication and facilitate employee relationships.
By improving employee engagement and productivity, organisations can improve their culture. Implementing different types of events in experience-driven spaces can be one way. Such as designing an onboarding experience that is measurable and tailored to the needs of new hires. Moreover, they can offer career development plans that are likely to retain employees longer, improving an organisation’s culture.
It is best to have a dedicated Workplace Experience Coordinator or Manager for your organisation. They can encourage team members to create journey maps that define short and long-term goals with critical feedback points.
Wherever you work, Workplace Experience matters
Workplace experience matters regardless of where it is located. In hybrid workplaces, flexibility is vital. However, suppose your organisation retains a physical presence. In that case, you must create an enticing and meaningful work experience within this space. Providing spaces and technology for brainstorming and collaboration is crucial for overall success. Casual catch-ups and lunch and learn sessions can be helpful if your organisation works remotely.
Get in Touch
VeiraMal Consulting is an expert in helping businesses integrate employee experiences with customer experiences. So, getting in touch with us can help you build your ideal work experience. You can view all of our services and packages here.
The information contained in this blog is general in nature. If you are unsure how this information applies to you, please contact us at VeiraMal Consulting. Our HR Consultants will be happy to guide you through this.